Your Challenges

Patient Journey

Strategic decisions

Substantial barriers stood in the way of scaling the state-of-the-art care into real practice. To achieve the triple aim of improving quality, access and lowering overall costs, providers, life sciences and medtech companies can join forces and revolutionize the patient experience:

IDENTIFY ISSUES AND OPPORTUNITIES FOR IMPROVEMENT

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Why is action needed?

  • Unwarranted variations in health care delivery across the patient journey directly impact on equity of access to services, the health outcomes of populations and efficient use of resources
  • Clearly understanding the measurable attributes of state-of the art care, current state, the reasons for patient leakage and suboptimal care is essential, for local care teams to drive quality and efficiency improvement

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How best focus resources to improve patient access to the right care?

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How we can help

  • Define common ground and establish a framework for a collaborative program with key stakeholders
  • Compare practices across geographies and identify deviations to evidence-based standards of care
  • Help clinicians, their leadership and payers understand the magnitude of issues locally, their impact on population outcomes and costs
  • Engage health care providers in tackling unwarranted variations of care, weaknesses in the patient journey and in improving outcomes
  • Provide local teams with frameworks for collating relevant information, mapping patient journeys, assessing quality of current services and building consensus on priorities based on cost benefit-risk analysis
  • Conduct structured ideation to generate useful ideas and craft design principles for solutions

ENABLE TRUE ENGAGEMENT OF PATIENTS AND FAMILIES

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Why is action needed?

  • True consumer engagement is increasingly recognized as a broad condition for improving the health of populations and the experience of care while containing healthcare costs
  • For providers, healthcare professionals and industry, patient engagement is becoming a critical part of receiving value-based payments
  • Going beyond simple adherence and addressing holistic disease management through patient-centric service offerings is precondition for success of the next-generation patient support programs

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Are you maximizing the impact of investments in patient support programs?

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How we can help

  • Frame patient engagement strategies
    • Uncover insights into patients’ and healthcare professionals’ needs along the patient journey and into existing world-class programs
    • Highlight regulatory and compliance obligations to take into account ahead of the program
    • Evaluate which services best meet the needs of patients and healthcare professionals for a particular condition
    • Prioritize patient support program investments
  • Build the relevant components that structure patient support program while leveraging multichannel capabilities
  • Maximize collaboration with the care team to secure patient enrollment and retention
  • Evaluate patient support program impacts and orchestrate continuous improvement

MOVE TOWARD PATIENT-CENTRIC INTEGRATED CARE

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Why is action needed?

  • There is no longer any doubt that heath care organizations have to reconfigure to address common challenges: failure to prevent avoidable deterioration of health, increased prevalence of chronic diseases, expensive advanced therapies, lack of standardization, fragmentation of care delivery services, inflationary effect of the dominant payment scheme…
  • The demand for value by consumers and payers is putting a growing pressure on each player in the health ecosystem to establish a strategic framework and organize the transition towards value-based integrated care
  • Organizations that fail their transformation to deliver better outcomes, reduce cost and provide a better experience for all risk being edged out

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How can your organization realize the full potential of integrated care?

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How we can help

  • Learn from pioneers who rolled-out innovative integrated care practices to inspire the implementation and scaling up of your own initiatives
  • Gain early agreement, from participants in a value enhancement program, on goals, scope, charter and success measurement
  • Design with program participants a governance model and strategies to generate buy-in across the organizations, from leadership to frontline teams
  • Carefully define outcomes that are most important for patients, meaningful for clinicians, and suitable for value-based reimbursement contracts
  • Mentor clinical and administrative leadership to drive the patient journey redesign, the standardization patient-centric collaborative care protocols and processes that define tasks and who will perform them
  • Leverage information and communication technologies which can support collaborative working, real-time data sharing and clinical decision-making
  • Enable the measurement of outcomes and costs and the creation of a foundation for value-based payment models
  • Enable program team members to train multidisciplinary staff on the new patient journey, care delivery protocols, processes, roles and tools
  • Leverage the voice of patients, measurement of outcomes and costs at patient level to set priorities for continuous improvement efforts

DRIVE DIGITAL TRANSFORMATION IN HEALTHCARE

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Why is action needed?

  • Health care organizations are struggling to capture the full potential of digital health to empower consumers, revolutionize the way care services are delivered, generate real-world data and improve value for money
  • As long as digital initiatives are not an integral part of an overall strategy to enhance the value proposition and reshape the operating model, the risk of failure is simply too high
  • Strong commitment of executive teams is crucial to break down organizational silos, enable the right partnerships, secure sustainable funding and drive the adoption of technology-enabled care delivery models

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How to realize the full potential of digital technologies and deliver value-based care?

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How we can help

  • Evaluate how digital health solutions can add value at each step along the patient journey, enable health care delivery process transformation and affect the healthcare resource utilization and expenditures
  • Understand the financial, organizational, behavioral and regulatory barriers that can hinder a successful diffusion of innovation and propose ways to overcome them
  • Define an overarching vision for transformational breakthroughs resulting from a combination of digital, organizational and payment model innovation
  • Define a cohesive transformation roadmap along with a governance mechanism to achieve the triple aim of enhancing health outcomes, improving patient experience and making an efficient use of resources
  • Design robust business models taking into consideration the overall health care value chain and the involved players
  • Enable the leadership team to support and orchestrate change adoption throughout the entire organization

DEVELOP AND IMPLEMENT TOOLS THAT ENABLE VALUE-BASED CARE

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Why is action needed?

  • Technology and data are clearly key to implementing value-based care, provided that they meet the needs and expectations of patients, healthcare professionals and other stakeholders
  • Nevertheless, successful projects recognize that selecting the right technology is only a portion of the solution
  • Success demands that ownership is built from the start and that the features of the system are designed to fit with local workflows

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Do your care delivery teams have the right tools to succeed in a value-based care system?

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How we can help

  • Provide exposure to the state-of-the-art digital technologies that enable value-based care delivery
  • Facilitate collaboration between patients, clinicians, and technologists from ideation to implementation
  • Craft design principles for potential solutions
  • Explore solutions, select the right technology and determine their integration with care delivery processes and legacy systems
  • Develop use case and conduct fit/gap analysis
  • Clarify how the introduction of a digital solutions is going to affect each stakeholder
  • Lead rapid cycles of testing, evaluation, and refinement of workflows and digital capabilities
  • Engage local teams and drive widespread adoption
  • Monitor impacts and enable a continuous improvement culture

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