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What we do

Frontline Management

We help our clients maximize the impact of frontline management on their teams’ performance. We refocus expectations with the frontline management roles. We enable frontline managers to inspire and motivate their teams through cutting-edge approaches, targeted development and coaching programs.

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Build a talented team of frontline managers

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How we can help

  • Clarify accountabilities, success measurement criteria, decision-making authority, behavioral expectations for first and second-line management
  • Prioritize frontline management success drivers
  • Develop and implement tools to assess frontline management performance
  • Design and implement customized onboarding and development programs
  • Provide actionable guidance to effectively assess candidates, select the right profiles
Transforming Customer Engagement
See sample of client projects

Develop effective leadership

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How we can help

  • Leverage 360° feed-back, clarify individuals’ perception of their own strengths and weaknesses and provide them with guidance in the creation and execution of adetailed personal leadership development action plan
  • Design and conduct highly contextualized practical training sessions (case discussion, role plays, peer feedback) to grow frontline manager abilities in communicating a compelling vision, setting stretch goals, diagnosing performance and motivation problems, and adapting leadership style
  • Design and implement an attractive coaching process and developmental partnership between managers and their direct reports
  • Provide frameworks to accelerate ramp-up of new team members and manage effectively high and low performers
Transforming Customer Engagement
See sample of client projects

Foster the implementation of the customer engagement model

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How we can help

  • Clarify where the frontline manager needs to focus in the customer engagement process
  • Provide customized frameworks to facilitate the adoption of best practices in key account management, formulary listing, negotiation…
  • Provide guidance to facilitate risk taking when considering the implementation of value-adding services  and partnerships with key customers
Transforming Customer Engagement
See sample of client projects

Drive the effective execution of strategy

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How we can help

  • Develop business acumen through business simulation and experiential learning
  • Analyze how the support frontline managers get in terms of people, data and systems contributes to their productivity
  • Provide frontline managers with local market intelligence and frameworks to lead the localization of the business plan and set optimal objectives
  • Create dashboard, adjust templates for “cadence reports” and business reviews, and coach managers in using them effectively
Transforming Customer Engagement
See sample of client projects

Let’s start a conversation

Whether you're looking for answers, would like to solve a problem,or just want to let us know how we did, you'll find manyways to contact us right here

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