Frontline Management

We help our clients maximize the impact of frontline management on their teams’ performance. We refocus expectations with the frontline management roles. We enable frontline managers to inspire and motivate their teams through cutting-edge approaches, targeted development and coaching programs.

Build a talented team of frontline managers

How we can help

Clarify accountabilities, success measurement criteria, decision-making authority, behavioral expectations for first and second-line management
Prioritize frontline management success drivers
Develop and implement tools to assess frontline management performance
Design and implement customized onboarding and development programs
Provide actionable guidance to effectively assess candidates, select the right profiles

Transforming Customer Engagement

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Develop effective leadership

How we can help

Leverage 360° feed-back, clarify individuals’ perception of their own strengths and weaknesses and provide them with guidance in the creation and execution of adetailed personal leadership development action plan
Design and conduct highly contextualized practical training sessions (case discussion, role plays, peer feedback) to grow frontline manager abilities in communicating a compelling vision, setting stretch goals, diagnosing performance and motivation problems, and adapting leadership style
Design and implement an attractive coaching process and developmental partnership between managers and their direct reports
Provide frameworks to accelerate ramp-up of new team members and manage effectively high and low performers

Transforming Customer Engagement

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Foster the implementation of the customer engagement model

How we can help

Clarify where the frontline manager needs to focus in the customer engagement process
Provide customized frameworks to facilitate the adoption of best practices in key account management, formulary listing, negotiation…
Provide guidance to facilitate risk taking when considering the implementation of value-adding services and partnerships with key customers

Transforming Customer Engagement

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Drive the effective execution of strategy

How we can help

Develop business acumen through business simulation and experiential learning
Analyze how the support frontline managers get in terms of people, data and systems contributes to their productivity
Provide frontline managers with local market intelligence and frameworks to lead the localization of the business plan and set optimal objectives
Create dashboard, adjust templates for “cadence reports” and business reviews, and coach managers in using them effectively

Transforming Customer Engagement

See sample of client projects

Let’s start a conversation

Whether you're looking for answers, would like to solve a problem,or just want to let us know how we did, you'll find manyways to contact us right here

What we do

Build a talented team of frontline managers

Develop effective leadership

Foster the implementation of the customer engagement model

Drive the effective execution of strategy

Let’s start a conversation

Your challenges

What we do

Client Projects