Patient Journey – StarGen

Strategic decisions

We help clients, payers, providers, and manufacturers spot opportunities to reinvent the way specific patients access and experience care. Side-by side with care teams and patients, we contribute, in multiple disease areas, to accelerate the dissemination of the state-of-the art care, harness technologies, realize the potential of person-centered integrated care and ultimately achieve true results.

Identify issues and opportunities for improvement

How we can help

Define common ground and establish a framework for a collaborative program with key stakeholders
Compare practices across geographies and identify deviations to evidence-based standards of care
Help clinicians, healthcare providers’ leadership and payers understand the magnitude of issues locally, their impact on population outcomes and costs
Engage health care providers in tackling unwarranted variations of care, weaknesses in the patient journey and in improving outcomes
Provide local teams with frameworks for collating relevant information, mapping patient journeys, assessing quality of current services and building consensus on priorities based on cost benefit-risk analysis
Conduct structured ideation to generate useful ideas and craft design principles for solutions

Improving the patient journey

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Enable true engagement of patients and families

How we can help

Frame patient engagement strategies
- Uncover insights into patients’ and healthcare professionals’ needs along the patient journey and into existing world-class programs
- Highlight regulatory and compliance obligations to take into account ahead of the program
- Evaluate which services best meet the needs of patients and healthcare professionals for a particular condition
- Prioritize patient support program investments
Build the relevant components that structure patient support program while leveraging multichannel capabilities
Maximize collaboration with the care team to secure patient enrollment and retention
Evaluate patient support program impacts and orchestrate continuous improvement

Improving the patient journey

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Move toward patient-centric integrated care

How we can help

Learn from pioneers who rolled-out innovative integrated care practices to inspire the implementation and scaling up of your own initiatives
Gain early agreement, from participants in a value enhancement program, on goals, scope, charter and success measurement
Design with program participants a governance model and strategies to generate buy-in across the organizations, from leadership to frontline teams
Carefully define outcomes that are most important for patients, meaningful for clinicians, and suitable for value-based reimbursement contracts
Mentor clinical and administrative leadership to drive the patient journey redesign, the standardization patient-centric collaborative care protocols and processes that define tasks and who will perform them
Leverage information and communication technologies which can support collaborative working, real-time data sharing and clinical decision-making
Enable the measurement of outcomes and costs and the creation of a foundation for value-based payment models
Enable program team members to train multidisciplinary staff on the new patient journey, care delivery protocols, processes, roles and tools
Leverage the voice of patients, measurement of outcomes and costs at patient level to set priorities for continuous improvement efforts

Improving the patient journey

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Drive digital transformation in healthcare

How we can help

Evaluate how digital health solutions can add value at each step along the patient journey, enable health care delivery process transformation and affect the healthcare resource utilization and expenditures
Understand the financial, organizational, behavioral and regulatory barriers that can hinder a successful diffusion of innovation and propose ways to overcome them
Define an overarching vision for transformational breakthroughs resulting from a combination of digital, organizational and payment model innovation
Define a cohesive transformation roadmap along with a governance mechanism to achieve the triple aim of enhancing health outcomes, improving patient experience and making an efficient use of resources
Design robust business models taking into consideration the overall health care value chain and the involved players
Enable the leadership team to support and orchestrate change adoption throughout the entire organization

Improving the patient journey

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Develop and implement tools that enable value-based care

How we can help

Provide exposure to the state-of-the-art digital technologies that enable value-based care delivery
Facilitate collaboration between patients, clinicians, and technologists from ideation to implementation
Craft design principles for potential solutions
Explore solutions, select the right technology and determine their integration with care delivery processes and legacy systems
Develop use case and conduct fit/gap analysis
Clarify how the introduction of a digital solutions is going to affect each stakeholder
Lead rapid cycles of testing, evaluation, and refinement of workflows and digital capabilities
Engage local teams and drive widespread adoption
Monitor impacts and enable a continuous improvement culture

Improving the patient journey

See sample of client projects

Let’s start a conversation

Whether you're looking for answers, would like to solve a problem,or just want to let us know how we did, you'll find manyways to contact us right here

What we do

Identify issues and opportunities for improvement

Enable true engagement of patients and families

Move toward patient-centric integrated care

Drive digital transformation in healthcare

Develop and implement tools that enable value-based care

Let’s start a conversation

Your challenges

What we do

Client Projects