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What we do

Patient Journey

Strategic decisions

We help clients, payers, providers, and manufacturers spot opportunities to reinvent the way specific patients access and experience care. Side-by side with care teams and patients, we contribute, in multiple disease areas, to accelerate the dissemination of the state-of-the art care, harness technologies, realize the potential of person-centered integrated care and ultimately achieve true results.

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Identify issues and opportunities for improvement

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How we can help

  • Define common ground and establish a framework for a collaborative program with key stakeholders
  • Compare practices across geographies and identify deviations to evidence-based standards of care
  • Help clinicians, healthcare providers’ leadership and payers understand the magnitude of issues locally, their impact on population outcomes and costs
  • Engage health care providers in tackling unwarranted variations of care, weaknesses in the patient journey and in improving outcomes
  • Provide local teams with frameworks for collating relevant information, mapping patient journeys, assessing quality of current services and building consensus on priorities based on cost benefit-risk analysis
  • Conduct structured ideation to generate useful ideas and craft design principles for solutions
Improving the patient journey
See sample of client projects

Enable true engagement of patients and families

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How we can help

  • Frame patient engagement strategies
    • Uncover insights into patients’ and healthcare professionals’ needs along the patient journey and into existing world-class programs
    • Highlight regulatory and compliance obligations to take into account ahead of the program
    • Evaluate which services best meet the needs of patients and healthcare professionals for a particular condition
    • Prioritize patient support program investments
  • Build the relevant components that structure patient support program while leveraging multichannel capabilities
  • Maximize collaboration with the care team to secure patient enrollment and retention
  • Evaluate patient support program impacts and orchestrate continuous improvement
Improving the patient journey
See sample of client projects

Move toward patient-centric integrated care

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How we can help

  • Learn from pioneers who rolled-out innovative integrated care practices to inspire the implementation and scaling up of your own initiatives
  • Gain early agreement, from participants in a value enhancement program, on goals, scope, charter and success measurement
  • Design with program participants a governance model and strategies to generate buy-in across the organizations, from leadership to frontline teams
  • Carefully define outcomes that are most important for patients, meaningful for clinicians, and suitable for value-based reimbursement contracts
  • Mentor clinical and administrative leadership to drive the patient journey redesign, the standardization patient-centric collaborative care protocols and processes that define tasks and who will perform them
  • Leverage information and communication technologies which can support collaborative working, real-time data sharing and clinical decision-making
  • Enable the measurement of outcomes and costs and the creation of a foundation for value-based payment models
  • Enable program team members to train multidisciplinary staff on the new patient journey, care delivery protocols, processes, roles and tools
  • Leverage the voice of patients, measurement of outcomes and costs at patient level to set priorities for continuous improvement efforts
Improving the patient journey
See sample of client projects

Drive digital transformation in healthcare

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How we can help

  • Evaluate how digital health solutions can add value at each step along the patient journey, enable health care delivery process transformation and affect the healthcare resource utilization and expenditures
  • Understand the financial, organizational, behavioral and regulatory barriers that can hinder a successful diffusion of innovation and propose ways to overcome them
  • Define an overarching vision for transformational breakthroughs resulting from a combination of digital, organizational and payment model innovation
  • Define a cohesive transformation roadmap along with a governance mechanism to achieve the triple aim of enhancing health outcomes, improving patient experience and making an efficient use of resources
  • Design robust business models taking into consideration the overall health care value chain and the involved players
  • Enable the leadership team to support and orchestrate change adoption throughout the entire organization
Improving the patient journey
See sample of client projects

Develop and implement tools that enable value-based care

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How we can help

  • Provide exposure to the state-of-the-art digital technologies that enable value-based care delivery
  • Facilitate collaboration between patients, clinicians, and technologists from ideation to implementation
  • Craft design principles for potential solutions
  • Explore solutions, select the right technology and determine their integration with care delivery processes and legacy systems
  • Develop use case and conduct fit/gap analysis
  • Clarify how the introduction of a digital solutions is going to affect each stakeholder
  • Lead rapid cycles of testing, evaluation, and refinement of workflows and digital capabilities
  • Engage local teams and drive widespread adoption
  • Monitor impacts and enable a continuous improvement culture
Improving the patient journey
See sample of client projects

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